This Store Policy explains how we handle orders, shipping, returns, warranties, and trade accounts. It should be read together with our Terms and Conditions and applies to all purchases made through our website.
1. Orders & Stock Availability
- Products listed on our site may be In Stock, Available for Pre-Order, or Out of Stock.
- Pre-order items are supplied by our wholesale partners and will be dispatched as part of our next scheduled shipment from that supplier. Estimated timeframes are provided on the product page where possible, but these are estimates only and not guaranteed delivery dates.
- We reserve the right to cancel or amend an order if a product becomes permanently unavailable, with a full refund provided in that case.
- Order confirmations are automatically generated and do not guarantee stock availability until payment has been processed and the order has been reviewed.
2. Vehicle Compatibility
- Our make/model/year filter is provided as a guide to help you find compatible parts. While we take care to keep this accurate, it is the customer's responsibility to confirm fitment (including trim, engine variant, and build date) before purchasing.
- If you are unsure whether a part fits your vehicle, please contact us before ordering with your vehicle's details.
- We are not liable for incorrect purchases made based on self-selected vehicle filters where the customer has not verified compatibility with us directly.
3. Shipping & Delivery
- Shipping costs and estimated delivery times are calculated at checkout based on your location and the items ordered.
- Dispatch times may vary for pre-order or backordered items (see Section 1).
- Risk in the goods passes to the customer once the item has been handed to the courier/shipping provider, except where required otherwise by Australian Consumer Law.
- We are not responsible for delays caused by the courier, customs, or circumstances outside our reasonable control.
4. Returns, Refunds & Warranty (Australian Consumer Law)
Full Range Auto complies with the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth). Nothing in this policy limits or excludes your rights under the ACL.
Your rights under the ACL: Under the ACL, you are entitled to a repair, replacement, or refund if a product:
- has a fault or defect that could not reasonably have been foreseen (a "major failure"), or
- is not of acceptable quality, not fit for purpose, or does not match its description.
Where a failure is major, you may choose a refund, replacement, or compensation for any drop in value. Where a failure is minor, we may choose to repair the item within a reasonable time.
Change of mind: We do not offer refunds or exchanges for change of mind. If we choose to accept a change-of-mind return at our discretion, the item must be:
- unused, uninstalled, and in original packaging with all tags/labels intact,
- returned within 14 days of the day of purchase, and
- accompanied by proof of purchase.
A restocking fee and/or return shipping cost may apply for accepted change-of-mind returns; this does not apply to faulty goods.
Faulty or incorrect items: If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery with photos and your order number. We will arrange a repair, replacement, or refund in line with your ACL rights, at no cost to you where the fault is confirmed.
Electrical items (e.g. headlight bulbs): Please check wiring, fitment, and polarity carefully before installation, as incorrect installation is not covered under warranty. Genuine product defects remain covered under the ACL.
How to lodge a return:
- Contact us at sales@fullrangeauto.info or 0491 008 976 with your order number and details of the issue.
- We will advise whether the item should be returned, and provide instructions.
- Once received and assessed, we will process your refund, replacement, or repair.
5. Trade Accounts
- Trade accounts are available to eligible workshop, mechanic, and business customers and provide access to discounted trade pricing.
- Trade account applications may require proof of business registration (e.g. ABN) and are subject to approval at our discretion.
- Pricing: Trade pricing is confidential and must not be shared, advertised, or resold at a markup implying it is retail pricing, without our agreement.
- Payment/credit terms: Trade accounts are invoiced on payment-on-delivery terms unless a credit account has been approved. Approved credit accounts are payable within 30 days of the invoice date (net 30).
- Late payment: Overdue trade account balances may incur a late payment fee of 1.5% per month and may result in the account being placed on hold until the balance is cleared.
- Account suspension/termination: We reserve the right to suspend or terminate a trade account for non-payment, breach of these terms, or misuse of trade pricing.
- Trade customers remain entitled to their rights under the Australian Consumer Law where they are a "consumer" as defined under that law (generally, goods under $100,000 or of a kind ordinarily acquired for personal/domestic use).
6. Contact Us
For any questions about this policy, orders, returns, or trade accounts:
Full Range Auto ABN: 59 634 206 983 Email: sales@fullrangeauto.info Phone: 0491008976
This policy may be updated from time to time. The version published on our website at the time of your order applies.