Full Range Auto ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information when you use our website or purchase our products.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Identity & contact details: name, email address, phone number, delivery and billing address.
- Order & payment information: order history, products purchased, and payment confirmation details (we do not store full credit/debit card numbers — these are processed securely by our third-party payment processor).
- Vehicle information: make, model, and year you enter into our parts-compatibility lookup, to help identify compatible products.
- Account information: login details, order history, and saved addresses if you create a customer or trade account.
- Trade account information: business name, ABN, and other details provided when applying for a trade account.
- Technical information: IP address, browser type, device information, and browsing behaviour on our website (e.g. via cookies and analytics tools).
- Communications: any information you provide when contacting us via email, phone, or contact forms (e.g. enquiries, return requests).
2. How We Collect Personal Information
We generally collect personal information directly from you when you:
- browse our website or use the vehicle lookup/filter tool;
- create an account or apply for a trade account;
- place an order or make a payment;
- contact us with an enquiry, return, or warranty claim; or
- subscribe to marketing communications (e.g. newsletters or promotions).
We may also collect information automatically through cookies and similar tracking technologies (see Section 7), and from third parties such as payment processors, shipping providers, or business registries (e.g. to verify an ABN for a trade account application).
3. Why We Collect, Use & Hold Personal Information
We collect and use personal information to:
- process and fulfil your orders, including pre-orders and backorders;
- provide accurate vehicle-compatibility results for the parts you're browsing;
- manage your customer or trade account, including applying trade pricing;
- process payments and prevent fraud;
- communicate with you about your order, account, or enquiries;
- handle returns, refunds, and warranty claims under our Store Policy and the Australian Consumer Law;
- send you marketing communications, where you have consented (you can opt out at any time — see Section 6); and
- improve our website, products, and services, including through analytics.
We will only use personal information for the purpose it was collected, or a related purpose you would reasonably expect, unless we have your consent or are otherwise permitted or required by law.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Shipping and logistics providers, to deliver your order;
- Payment processors, to process your payment securely;
- IT and website service providers (e.g. our e-commerce platform and hosting provider), who help us operate our website;
- Our wholesale suppliers, where necessary to fulfil pre-order or backordered items;
- Professional advisers or regulators, where required by law; and
- A buyer, if we sell or transfer our business or its assets.
We do not sell your personal information to third parties for their own marketing purposes.
Some of our service providers (e.g. cloud hosting or analytics providers) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.
5. Security of Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure, including through secure website hosting, restricted access to systems, and use of reputable third-party payment processors. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. tax and record-keeping obligations).
6. Marketing Communications
If you have opted in to receive marketing communications (e.g. newsletters, promotions, or new product updates), you can opt out at any time by:
- using the "unsubscribe" link in any marketing email, or
- contacting us directly (see Section 9).
We will still send you transactional communications (e.g. order confirmations, shipping updates, or warranty/return correspondence) even if you opt out of marketing.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
- remember your preferences and login details;
- enable core site functionality, such as the shopping cart and vehicle-compatibility filter; and
- understand how visitors use our site, via analytics tools, so we can improve it.
You can disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.
8. Access & Correction
You have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in Section 9. We may need to verify your identity before providing access or making corrections, and there may be circumstances where we are permitted by law to refuse a request (in which case we will explain why).
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised "last updated" date.
11. Contact Us
For any questions, requests, or complaints about this Privacy Policy or how we handle your personal information:
Full Range Auto ABN: 59 634 206 983 Email: sales@fullrangeauto.info Phone: 0491008976
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.